Support / Answers

Clear questions. Straight answers.

Straight answers on ordering, documentation, shipping, and wholesale access. Can’t find what you need? Contact the team.

Why choose G7 over overseas suppliers?
Produced through established manufacturing partners, with independent batch testing, lot specific Certificates of Analysis, insulated packaging, and expedited shipping.
How do you verify purity?
Every batch is tested by an independent third-party laboratory for identity and purity, against a minimum 99% standard. Results are recorded on a lot-specific Certificate of Analysis, traceable to the vial you receive.
What documentation comes with my order?
Each order includes access to a lot-specific Certificate of Analysis documenting identity and purity. Additional documentation is available on request for institutional and compliance review.
Where are your products manufactured?
Our products are manufactured by qualified partners in China and India. Every batch undergoes independent third party testing, with lot specific Certificates of Analysis available for verification.
How quickly do orders ship?
Most in-stock orders are processed the same or next business day, with insulated handling where appropriate and expedited North American shipping options. All prices are in CAD.
Who are these products for?
All products are sold as research chemicals for in-vitro and laboratory research use only, not for human consumption, injection, or therapeutic use, and not intended to diagnose, treat, cure, or prevent any condition.
Do you offer wholesale pricing?
Yes. We offer wholesale pricing for qualified clinics, research organizations, and high volume customers. Approved accounts receive volume based pricing, priority fulfillment, and dedicated account support.

Apply for a wholesale account to learn more about pricing and eligibility.

How should I store and handle these products?
Follow the handling and storage guidance supplied on each product page and its documentation. These materials are intended for qualified laboratory researchers.
What is your return policy?
Due to the nature of research chemicals, returns are limited. If there is a shipping or quality issue, contact us within 7 days of receipt. See our refund policy for details.